Right of cancellation

Users are have a right to cancellation as follows, for which a user is understood to be any natural person who concludes a legal transaction for a purpose which cannot be attributed to its commercial or independent professional activities:

A. Cancellation policy

You are entitled to cancel this contract within 14 days without giving any reasons.

The cancellation period is 14 days from the day on which you (or a third party designated by you who is not the promoter) have/has taken possession of the goods.

In order to exercise your right of cancellation, you must inform us (Eastside Impex Handelsgesellschaft mbH, Prenzlauer Promenade 190, 13189 Berlin, Mail: post@heimgart.com, Tel.: 030 33895353, Fax: 030 95601536) of your decision to cancel this contract by means of an unequivocal statement (e.g. by letter sent by post, fax or e-mail). You may use the attached sample cancellation form for this purpose, although this is not compulsory.

To comply with the cancellation period, it is sufficient to send us notification of your exercise of the right to cancellation before the end of the cancellation period.

Consequences of cancellation: if you cancel this contract, we must repay all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your having chosen a delivery mode other than the most economical standard delivery we offer) immediately and at the latest within fourteen days from the day on which notification of your cancellation of this contract is received by us. For this repayment, we use the same method of payment that you employed for the original transaction, unless expressly agreed otherwise with you; under no circumstances shall any fee be charged to you as a result of this repayment. We may refuse to make the repayment until we have once again received the goods or until you have produced evidence that you have sent the goods back, whichever is earliest.

You must send the goods back to us or deliver them to us immediately and in any case, at the latest within fourteen days from the day on which you have informed us of the cancellation of this contract. This deadline has been complied with if you dispatch the goods before the end of the fourteen-day period.

You are responsible for the direct costs of sending the goods back.

You shall only be liable for any diminished value of the goods if it is attributable to handling of the goods which was not required for the purposes of inspecting the condition, properties and functioning of the same.

B. Sample cancellation form

If you want to revoke the contract, you can use the following form and send it back to us.


Eastside Impex Handelsgesellschaft mbH

Prenzlauer Promenade 190

13189 Berlin

E-Mail: post@heimgart.com

I/We (*) hereby cancel the contract concluded for the purchase of the following goods (*)/the provision of the following service (*)




Ordered on (*) ____________ / received on (*) __________________


Name of user(s)

Address of user(s)

Signature of user(s) (only if notification is on paper medium)


(*) delete as applicable

Sample form in PDF format here: cancellation form

C. Informative notes on returns

1. Please avoid any damge or soiling of the goods. Insofar as is possible, send the goods back to us in the original packaging with all accessories and all packaging components. Use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure the goods are properly protected from damage during transportation.

2. Send the goods back to us postage-paid. Unstamped goods cannot be accepted.

Please note that clauses 1 and 2 above are not prerequisites for the effective exercise of the right to cancellation.